Faces Behind Luxy Hair: Nancy, Customer Experience Specialist

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What does a typical day at Luxy look like for you?
I work for Luxy part-time, so the days I do work consist of me “running” from my other remote job over to Luxy. Once I’m settled in and have checked in with the team, I catch up on messages, and then spend my time interacting with customers via email, socials, and email. 

Describe your WFH outfit 
Anything that is comfy. Thank goodness for remote work! You can usually find me in leggings or sweatpants with an oversized crewneck. 

Why did you decide to pursue a career in this field? 
I’ve always worked in positions where I’m helping customers. I started out working in Recruitment and made the change a few years ago to a Marketing and SaaS company, where I work full-time. Working with customers where you offer a tangible product is very different from offering services, so I’m grateful to have the opportunity to learn so much about E-Commerce and all the things that go on behind the scenes for a company with a very strong online and social presence, like Luxy. 

Who is your hair inspo and why?
Shay Mitchell. Her hair always looks so effortless. She makes it look so easy.

Favourite thing about working at Luxy? 
The people and the culture. Luxy has such a positive and supportive work environment. Everyone is really helpful and always eager and willing to help each other out. I first heard about Luxy from YouTube, watching their videos as well as videos from the co-founders. The fact that I work for Luxy now is such a full circle moment and seems a bit surreal. 

What are your favorite emojis to use? 
😂 🥰 🐶

What are 3 things you are grateful for and why? 
My family, my dog, and Netflix

What is your favorite snack? 
I’m not much of a sweets or chocolate type person, my weakness is definitely chips. My favourite is Lays Wavy Regular, lightly salted of course 😉 

Describe your self-care routine 
An at home night. Maybe doing my nails or a face mask and relaxing on the couch watching a movie or binging my favourite TV classics with my favourite chips. My dog should also be nearby keeping me company. 

Which social platform is your favorite and who do you enjoy following the most and why? 
Instagram. I don’t have a particular person or creator that I enjoy following the most, but I love following food & recipe as well as home decor accounts. Also love the meme accounts like mytherapistsays and betches because they are SO relatable.

What was the last book that you read that made a huge impact on your life?
I’ve recently picked up the hobby of reading and read 3 books in 2 months so far (which is a huge accomplishment for me). The most recent book I finished is “It Ends With Us”, which I think everyone is reading/has read these days. It was really eye opening and changed my thoughts and opinions on a lot of important topics. 

What is your daily mantra or words to live by? 
Progress is more important than perfection.

What’s your horoscope sign and how would you describe yourself in 3 words? 
Leo. I would describe myself as independent, homebody, and adaptable.

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